Ambulance Victoria

In Victoria Ambulance transport isn’t free. One emergency road trip can cost over $1,100 without cover and some health funds don’t cover the full cost of ambulance transport. In 2018 I was engaged service Victoria I to redesign the membership experience making it quicker and easier to join or renew membership.

Ambulance Victoria
Input from co-design session.

Ambulance Victoria
Customer journey map based on co-design session.

Ambulance Victoria
User flow diagram to clarify membership types (New, Renew, Update).

Ambulance Victoria
Customer validation notes.

Ambulance Victoria
Ambulance Victoria transaction (Welcome page on desktop).

Ambulance Victoria
Ambulance Victoria transaction (selected mobile screens).